Why does my account say No Plan Selected?

If you're being charged for Competely but see No Plan Selected, your subscription is on a different Competely account. Signing in with an email address Competely doesn't recognize creates a new, empty account.

To find the account you pay for:

1. Check who gets the receipts. Stripe sends each Competely receipt to the account's billing email. Search your inbox, and your team's, for a receipt from Competely. The address it was sent to is usually the one to sign in with.
2. Think about who set it up. If a colleague, an employee, or an assistant signed up for you, the account is probably under their email address, even though your card pays for it.
3. Check your Google account. If the account was created with the Sign in with Google button, it uses that Google account's address, which can be a personal Gmail address rather than your work one. Sign in with that button and the same Google account.
4. Check the exact spelling. Gmail delivers jane.doe@gmail.com, janedoe@gmail.com, and janedoe+work@gmail.com to the same inbox, but Competely treats each one as a separate account.

Once you know the right address, select Log Out at the bottom of the page, then sign in again with that address. Your plan, projects, and briefs are all there.

If you still can't find it, contact us with the last 4 digits of the card and the date of a recent charge, and we'll find the account for you.