Why does my sign-in say I don't have an account?

This almost always means you're signing in with a different email address than the one you signed up with. Competely matches the address exactly, and an address it doesn't recognize starts a new, empty account.

• If you signed up with the Sign in with Google button, your account uses that Google account's email address. That can be a personal Gmail address even if you usually type a work address. Sign in with the same button and the same Google account.
• If you signed up with an email sign-in link, request a new link for that same address. Sign in with Google shows an error for this account, even when your Google account has the same address.
• Gmail spelling counts. Gmail delivers name@gmail.com, na.me@gmail.com, and name+tag@gmail.com to the same inbox, but Competely treats each one as a separate account.

If you're signed in but the Billing page says No Plan Selected, see why does my account say No Plan Selected?.

If you're sure of your email but neither method works, contact us with your account email and we'll sort it out.