How do I update my payment method?

Go to your billing settings, open the billing portal, and update your payment method there.

1. Sign in to Competely and open the Billing & Plan page.
2. Select Manage Your Billing. A loading screen redirects you to Stripe, where the billing portal opens.
3. In the portal, update your card (or add a new one) under payment methods, and set it as the default.
4. Close the portal tab to return to Competely. The new card is in effect for the next charge.

If your last payment failed and you saw a "Your payment is past due" message, Stripe will use your new card on the next automatic retry. Access returns once that charge succeeds. To clear the past-due state sooner, you can pay the outstanding invoice manually from the billing portal. For more on payment failures, see why did my payment fail?.