Why did my payment fail?

Most failed payments come from one of four things: an expired or replaced card, insufficient funds, a fraud-prevention hold from your bank, or a missing extra-verification step (3D Secure).

Stripe retries the charge automatically over the next few days. While it's retrying, you may see a past-due notice in the app and access can be temporarily limited.

To fix it:

1. Update your card. See how do I update my payment method?. Stripe will use the new card on its next automatic retry.
2. To charge the new card right away instead of waiting, open Billing & Plan, select Manage Your Billing, and pay the outstanding invoice in the Stripe portal.
3. If the new card is also declined, contact your card issuer. Banks sometimes block international online subscriptions by default. Once they clear it, Stripe will retry automatically, or you can pay immediately using the billing portal in step 2.
4. If you've already updated the card and the issue persists, contact us with your account email so we can take a look.

If you'd rather not continue, see how do I cancel my subscription?.