Why am I not getting emails from Competely?

Search your mailbox for hi@email.competely.ai. That finds briefs, sign-in links, and account emails, which usually land in Spam, Promotions, or Updates. Receipts come from Stripe, so search for Your receipt from Competely instead.

Here's what each email looks like:

• Briefs come from Competely (hi@email.competely.ai). The subject starts with the project name and the word "Brief", for example [Acme Brief] Competitor X cuts prices.
• Sign-in links and account emails come from the same address. Sign-in subjects start with Sign in to Competely.
• Receipts are sent by Stripe. The sender shows as Competely with an @stripe.com address, and the subject starts with Your receipt from Competely.

If a search doesn't find them, check these in order:

1. Look in other folders. Check Spam or Junk, Promotions, Updates, Other, and Trash. Folder names vary by mail app.
2. Check your mail rules. A filter that matches "Competely" can move or delete all of them, because the sender name on each is Competely.
3. Check your company's quarantine. On a work address, a company email filter can hold messages before they reach your inbox or spam folder. Check your quarantine digest, or ask your IT team to release the held messages and allow email.competely.ai and stripe.com.

Everything is also in the app. Past briefs are in step 4 Monitoring of each project (see where are my past briefs?). Receipts and invoices are in the Stripe billing portal (see how do I download invoices?).